Never Waste a Crisis

I once worked for a CEO who would say, “never waste a crisis.”  I knew what he meant, but it did not really hit home until more recently with the COVID-19 crisis we are all facing.  Whether you are looking for business or have more business than you can handle, you need to adjust now to the “new normal.”  What does the world look like post pandemic and how does your business respond?  You need to prepare now and be thinking ahead to address next steps and not be caught “flat footed” in the new normal.

I recently read a study done by BCG about the 2007-09 Great Recession and the common traits (five factors) global S&P 500 businesses employed to recover.  While this pandemic is different, it is still a valid study to obtain insight into planning for your next steps to thrive and not just survive as you move forward.

The five factors:

  1. Act proactively.  Business that weathered the recession and came out stronger, owned the situation and were forward-looking in their thinking, planning and actions.  No matter what position you find yourself in, there will be a recovery and you have to be ready.  In Stephen Covey’s book “The 7 Habits of Effective People”, Be Proactive is the first habit.  It is about taking responsibility for you and your company. Do not blame the pandemic, the economy or the government. Proactive people recognize that they are “response-able.”  They know they choose their behavior and course of action.
  2. Stick to a clear vision. Top performers did not change their vision based on circumstances.  To put it in simple terms… your destination stays the same, but how you get there may change.  In the Entrepreneurial Operating System (EOS), vision is the process of getting everyone in your organization 100% on the same page with where you’re going.  As an EOS Implementer, I help companies craft a vision the does not change with the circumstances but is timeless and also for flexibility to adapt.  If you don’t have a clear vision, how do you know where you are going?
  3. Increase demand vitality. Successful companies addressed changes in the marketplace and adjusted accordingly. With the COVID-19 and decreased physical foot traffic, you need to look online and how to adapt to and adjust your model for increased online presence with the ability to market, sell, and service online.  Where are trends and what is best option for you to capture the demand?  How will you best respond to these demand changes?  Assess and then go.
  4. Create supply agility. Businesses that thrived, were able to quickly assess impacts to their supply chains and respond with alternatives.  Too much reliance on one vendor can greatly hamper or impact your business.  You must build adaptation and agility into supply base and supply chain. Fortunately, new supply chain technologies are emerging that dramatically improve visibility across the end-to-end supply chain, and support companies’ ability to resist huge disruptions. The traditional linear supply chain model is transforming into digital supply networks (DSNs).
  5. Build resilience. The top performers knew that they couldn’t avoid future disruptions, so they worked towards a future that could withstand future shocks and, more importantly, anticipate them.  Some questions to ask… did you build a culture of trust and accountability? Did you have enough cash on hand to weather the initial storm?  Were you able to cut cost to “race and not chase” the drop-in revenue? Did you have an IT disaster recovery plan in place?  As a leader, you must anticipate and plan for these.

These five steps will increase the likelihood you will survive and thrive in the future.  Take inventory of where you are now and face reality.  Consider your company’s position.  Once you know where you are, and you start planning for the futures, ensure that what you are doing today will bring about the end of the crisis tomorrow. How must you transform your business to thrive and succeed in the future?

New Paradigm Advisors believes you deserve to enjoy the benefits of a profitable, growing and well-run business. We help you break out of the old way of doing things and attack the new economy with a renewed passion and focus. For more information about transitioning your business, please reach out to us.  We’d love to hear from you.

The New Paradigm Advisors team

Preparing to Open: What I Learned from My Daughter, Small Business Owner and Entrepreneur

Governor Greg Abbott of Texas announced the plan to re-open the State’s economy much to the excitement of many and much to the frustration of others. Those on the open list are really excited. Those on the delayed list…not so much. My daughter is one of the latter. She will have to wait another three weeks to open.

Christy, is a hair stylist and one of the 33 million small business owners that the government has yet to figure out are the real drivers of our economy.

After getting past her irritation at having to wait another three weeks, she already has her plan in place to ensure her clients’ safety and confidence when they come to her salon (making Dad, the business consultant, really proud).  She’s thinking the way she should: “What should I be doing now to not just do business but to thrive in the next economy?”

Christy has created a handout to give to each of her clients when they arrive describing all the steps she’s taking to ensure their safety. It includes a list of the things she’s doing to keep the space and all of her brushes, combs and utensils clean. She’s already sent her existing clients this list along with some suggestions of things they can do to help. One request of them is to text her when they arrive at the salon and then stay in their car until they receive her return text that they are clear to come in. This helps avoid contact between clients.

This lady is thinking!

She’s putting herself into the future and asking:  “Is this enough? What else can I do to make sure I can continue to do what I love?  And do it regardless of what the economy is doing and, definitely, regardless of what the government is saying is being done.”

What about you? Is this your mindset? What are you doing and what can you be doing? Maybe you’re one of the many businesses who has benefited from the PPP or EIDL loans. Or maybe even from the expanded unemployment benefits program. Even so, there is a “now” and there is coming a “later.”

The government programs are a “now”. You are the “later.”

What’s your plan? Are you collaborating with your team and outside advisors in preparation? Is everyone aware of this planning? Do your employees, customers, and suppliers know what you’re doing to ensure their safety as they work with you?

Babe Ruth said: “Yesterday’s home run won’t win today’s game.” Are you still playing yesterday’s game with yesterday’s rules? My daughter sure isn’t. She’s fully into tomorrow’s game and how she’s going to be an active player.

As a leader, you’ve got it in you to be thinking of today’s game and tomorrow’s game and the new rules. If you need someone to collaborate with on the challenges of all of this, feel free to call me. I’m your fellow wayfarer in this.

Oh, and by the way, if you’re looking for a great stylist, let me know. I’ll hook you up!

Blessings my friends.

The Challenge of Working Remotely

Welcome to the world of working remotely. How’s it working out for you?

I’ve been working remotely for quite a while now and it’s been interesting to watch people trying to do it. It is a bigger challenge than you think. It takes more discipline than first expected.

The bottom line is you have to have the mindset of:  “I’m going to work every morning.”

The three things that should be your mantra:

  1. Get up!
  2. Dress up!
  3. Show up!

By now, you’ve probably seen plenty of social media posts of people dressed from the waist up, keeping their shorts or pajama bottoms on.

Funny.

However, here’s the problem with that: your self-image and your attitude are influenced by how you are dressed. You should really be dressed for the occasion. Maybe one level above what your audience expects, whether they are in person or online.

Personally, if I know I don’t have any meetings scheduled, it’s easy for me to dress casually or truthfully super casual for the day. Meaning, weekend clothes and that might even mean yard working or outdoor hobby clothes. But, if I know I’ve got meetings or even a serious working agenda for the day, I’m dressing up for it. It’s what I call “doing the Full Monty” in the morning. Meaning shower, shave, and appropriately dressed, ready for meeting anyone. No shorts, flip flops or sloppy clothes. I’ll admit that this is pretty easy for me because I’ve been doing it for so long. Let me encourage you to get into this habit. Keeping your professional hat on so to speak is going to help keep up your attitude and focus.

Next thing is to have a dedicated work space. Make it look like a dedicated working space, even if it’s just a corner in your dining room. Figure this out. As it is right now, we’ll all be in our home working space for another four to eight weeks. Don’t be sloppy. There are some benefits of doing this:

  • It is a space that when you walk into it, you’ll be mentally preparing yourself for work.
  • When you walk out of it, you’ll be able to leave that work behind.
  • If it’s a space you can close the door on, you can really close the door on it – both when you’re inside it and when you leave it.

Get in the habit of this. Oh, and don’t bring your cereal bowl to work with you in the morning. Go eat, brush your teeth, check your hair one more time, and come to work.

Finally, if you’re anticipating doing more online, face-to-face meetings on Zoom, FaceTime, or other similar platforms, then, for goodness sake, be conscious of your surroundings, especially your background. There have already been so many social media posts of some pretty funny incidents of people doing their online meetings. There has even been one where a lady took her phone into the bathroom and, well,  you get the point. They’re all funny or a bit tragic in this lady’s case. The point is you don’t want to be “YouTube Famous.” Be conscious of your surroundings when you’re doing these calls and meetings.

We’re all going to be working like this for the next while. Let’s make the best of it and do our best at it.

Let me know how you’re doing.

Dave

What Now?

You are facing a downturn in the economy and business. What do you need to be doing right now?

Do you keep people or let them go?

What about your vendors and suppliers?

And what about your customers?

Consider the airline oxygen mask concept. Put your mask on first so you can ensure you’ll be able to help someone else get theirs on. You know this drill.

Your highest priority as a business owner is to protect the life and health of the company. Do everything you ethically can to keep the company alive. It’s like the federal government whose number one priority is to defend the country. It doesn’t matter how the economy and other parts of society are doing. If a foreign adversary attacks us and the government isn’t ready to defend us, then we all lose! Defend your company first!

Not your salary. Not your assets. And, unfortunately, not your employees.

Once you’re committed to this first priority, the decisions on everything else become clear. Notice I didn’t say easier. It’s clear what you must do to keep the company alive. Also be clear on the benefits of this commitment to all concerned once the crisis has passed:

  • Employees have an opportunity to find another job or to file for unemployment.
  • Vendors have someone they can collaborate with and possibly provide some temporary relief to in hopes of saving a valued and long-term customer.
  • Your best customers will be much more understanding than you think and quite possibly be willing to help.

Once the downturn is over and the company has survived, you can:

  • Hire back the people you laid off or new people.
  • Perhaps earn a favored customer status with your vendors.
  • Have customers who have a new respect for you and the company.

The real secret sauce here is to communicate with each of these groups. Go beyond just communicating. You must implement what we call the Three C’s:

  • Communicate
  • Collaborate
  • Cooperate

These are part  of our Core Values here at New Paradigm Advisors. If you apply these three C’s to the situation, we can assure you that your stress level will go down. It won’t go away.  However, it will go down. Apply the three C’s with your people, your customers, your advisors, and your vendors. You will be shocked, yet pleased,  with the results.

Call or email us and let us know your experience. Let’s learn together.

Live2Lead: Chris Hogan and the Inspired Retirement

“Fear may be an effective motivator, but it’s a terrible master.” — Chris Hogan

For all we do to found, build and grow our companies, do we really know what’s next–that is, what’s our next act? Some call it retirement.  And it it something to be feared.  What do others have planned or think about their “next act?”

It is truly amazing what happens when you get a dialogue going between leaders.

That’s what we are doing by hosting and delivering Live 2 Lead to the Dallas business community. This program from John C. Maxwell, scheduled for Friday, October 11, is a closed-circuit television broadcast, live, from Atlanta. Hosted by John C. Maxwell, the morning simulcast will showcase some exceptional leaders from business, industry and media in short (30-minute segments) sharing their experiences and practical ideas.

Chris HoganAs the author of “Everyday Millionaire” and “Retire Inspired,” Chris Hogan is a well-known advocate for financial peace. Chris is on the program to give the perspective of “what’s next” and how that needs to fit a leadership style.  His books are full of inspirational stories of people who beat the odds and, at the same time, found their next act.

Along with the other speakers, John C. Maxwell, Angela Ahrendts, Rachel Hollis and Marcus Buckingham, Hogan’s presentation will help attendees to understand leadership principles, add value to their communities and make new and meaningful connections.

You can read elsewhere on this site about the schedule and generalities of the program on Friday, October 11.  While others around the country are showing and sharing the morning simulcast, it’s our afternoon program that will set ours apart.

The afternoon session is intended as a working program.  Our own experts will help take the lessons and messages from the morning and help attendees develop specific action plans for their own growth and advancement.

Thanks for considering joining at the ACU Dallas Campus on Friday, October 11.  It will be a day well spent.

For tickets, click here.  It will be a day you won’t forget.

“Retirement is not the finish line; it is the new beginning.”– Chris Hogan

The New Paradigm Advisors Team

Exit Planning: Decision

As with any journey, getting to a decision phase is what we all work toward.

After discovering the value of your company and the expectations of your personal finances, formulating a plan, the time or execution of “getting to done” is nigh upon you.

In the decision phase, a business owner, now armed with sufficient data and a plan, can answer that all-important and timely question:

Do you want to continue to grow or get ready to exit the business?

Keeping or selling a business is much easier (if this decision is ever easy) because the owner is much more educated at this point.

Remember ready, fire, aim? There will be none of that now.  You know where you can go, if you so choose.

Beyond this step allows the owner who wants to keep her company to go to and advanced value creation step and process.  By the same token, those who want to sell or leave the business are ready to initiate a selected transaction program.

Each phase or step leads to the next and a final decision.  We look forward to helping you through this process using our Value Acceleration Process.  Call us with any thoughts or questions you might have about this or any other aspect of your business.

 The New Paradigm Advisors team

Summarizing the Four Drivers

We’ve talked in this space individually about the four drivers of a successful transition.  Let’s finish this series up by putting the four all in one place and tying them together.

As you recall from earlier blogs and a recent workshop, the four drivers are:

  1. Creating a future vision for your company and you.
  2. Building a structured environment that is flexible.
  3. Detaching yourself from the organization and affirming that position.
  4. Fashioning a team environment.

The order is significant as well: create a vision, build an environment, detach yourself, and put the team in charge.  While there is some overlap and some of the work you do in each of these areas is concurrent, the outcomes should be the same if you pay attention to the specific sections and concentrate on the end result.

In fact, the vision is most likely an on-going refinement exercise, once you get the key elements down and in place.

Truthfully, the structured environment is most likely there, it just has to incorporate flexibility.  And, as we noted in that specific post, is an organic process that relies heavily on teamwork and simplicity.

The detachment piece is probably the hardest element of this process for the founder-owner-entrepreneur.  Letting go and watching “your baby” thrive without you usually takes some getting used to.  But countless business owners have done it and do it well.

And, finally, having the team in place to keep everything moving forward and into the future.  Remember the team includes not just your internal team (employees and staff), it includes your suppliers and partners and your customers.  The well-oiled machine has many moving parts.

Good luck with your transition.  Should you have any questions or would like to explore this topic further, contact us.

 

Fashioning a Team Environment

Before you get into too much of hurry to flee from your company, are things in place that will allow you to depart?

Delegated authority? Check.

Flat organization? Check.

Company sufficiently “you proofed?”

Created a team environment?  Wait a minute…

Oh, yeah.  Have you put the right team in place AND have you put the right, minimal structure in place for them to operate?  In other words, is it a TEAM environment?  Let’s look at the attributes you should have in place for your team:

  • Do they have a team mindset? That is, are they willing to give in for the right decision?
  • Can they agree to agree?
  • Are they respectful of one another and their roles?
  • Any slackers, willing or unwilling?
  • Do they not tolerate gossip?
  • Are the contributions of all team members recognized?

So the environment is possible.  Do you have the right people as team members?  Here are the attributes of a good team player?

  • Always reliable.
  • Communicates with confidence.
  • Does more than asked.
  • Adapts quickly and easily.
  • Displays genuine commitment.

That a good guide for team players.

OK, let’s review: a solid team in place with a team environment.  Check.  You should be in good shape. If you still have doubts, drop us a line or give us a call.  We can be part of your team, too.

Affirming Personal Detachment

If you founded your business and have been involved in it from Day 1, then you are truly invested in the enterprise.  It’s hard to step away, even for lunch.

However, for your health and the health of the company, you need to consider how to detach yourself from the company. But you also need to affirm this detachment in a positive way.

Truly, if you have the correct organization and team in place and have empowered them to make decisions, you are half way there.  The other half lies inside you—you need to give up on some things and you can do that with some simple acts:

  • Before you leave the office, leave instructions on any critical projects with your team lead in charge at the end of the shift.
  • Have the day start and end at a specific time. 8am is early enough and 5pm is a good time to close up.
  • After hours leave your phone off or in the charger in your garage. 99% of decisions can wait until morning.
  • Close your home office door. Office hours ended at the office and have at home, too.
  • Make standing appointments for exercise and other non-work pursuits. And keep them.
  • Take up and pursue a hobby that gets you out of your head—draw, paint or color.

You aren’t abandoning your enterprise, just freeing it and you up to go in new directions.  While you have earned the right to pursue other things, the enterprise itself has also earned something.  It’s time to consider the next act for the company.

But it all starts with you positioning yourself as a detached part of the organization.  Important, just detached.

Call or contact us should you want to explore this topic further.

 

Could Having an Operating System Help Your Business?

Operating systems are the heart and soul of whatever they power.  The drivetrain for your car. The OS in your computer.  The processes and procedures by which you run your company.

Wait. What’s that last one?

Oh, you hadn’t thought of your company as needing an operating system? Or, if it had one, it would be called that?

Without an operating system for your company, your organization can’t function. If you’re struggling to get your business under control, it’s time to consider implementing an operating system in your company.

One of the premiere sets of tools to help entrepreneurs to get results and build their organizations is the Entrepreneurial Operating System or EOS®.  One of the components of EOS® is establishing processes and creating plans and systems for organizations.

Truthfully, everyone needs a plan.  And everyone in a company needs to have the same plan for that company to succeed. You know that old adage, “plan your work and work your plan?” Yes, it applies to the infrastructure of your company.

This idea isn’t new.  Nor is there just one way to approach this challenge.

This is about getting your business under control.  And it fits hand in glove with the philosophy of New Paradigm Advisors:

  • Freedom. Processes help companies run without their founders.
  • Value. Having a culture and roadmap helps companies grow their value.
  • Future. Everyone (including the company) has a future if there are processes in place.

Taking these concepts and matching them up to those of EOS® and you have a set of tools that helps companies of most any size and age and in any industry excel.  The EOS®system relies upon:

  • Instilling a vision organization wide on where you’re going, and how you plan to get there
  • Giving a focus to every day for the entire team to execute on the vision.
  • Creating a healthy, functional, cohesive leadership

Starting a company is one thing.  Having it progress, grow and thrive over time is quite another.

Contact us to get your organization positioned for increasing value and getting result for long-term success.